All items to be returned to SML are to be pre-authorised using the RMA process.

Call the SML helpdesk on 01489 557373 and request an RMA number.

Have the following information to hand :

1) Company Name
2) Your Contact Name, Number / email and address
3) Return Shipping Contact Name, Number and Address
4) Commercial contact name, number and address to allow us to quote for the repair (if applicable)
5) Item Description
6) Item SML Part Number (if available)
7) Item Serial Number
8) Brief description of the fault or reason for return
9) Warranty return ? (Yes / No)
10) Date the item is expected at SML